Career Summary
I create clarity out of complexity to improve experiences and simplify decisions.
Research & Business Experience
Senior UX Researcher (Contractor) | Akkodis, Jacksonville, FL (remote)
September 2023 - Present
Led end-to-end research for U.S. Bank in corporate & commercial banking, investment services, & payment solutions.
Planned & executed complex user research with customers and employees to modernize internal & external-facing platforms.
Prioritized high-impact work to align with stakeholder roadmaps & strategy.
Facilitated large scale collaboration across business lines and functional areas to give executives clarity and confidence during roadmap development.
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Company, Brooklyn Software Engineer
January 2015 - Present
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Company, Brooklyn Software Engineer
January 2015 - Present
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Company, Brooklyn Software Engineer
January 2015 - Present
Describe your responsibilities here. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vitae lobortis nisi, a faucibus ligula. Maecenas imperdiet aliquam sem, id vestibulum ex euismod faucibus. Mauris ac iaculis ligula. Cras cursus a lacus sed tristique. Ut pretium dapibus nunc condimentum tempor. Nunc porttitor convallis justo, eu egestas odio sollicitudin in. Nunc hendrerit ultrices gravida. Morbi faucibus auctor eleifend. Nunc varius lacus ut tortor placerat, et scelerisque nisl semper. Nullam efficitur nulla vitae tellus congue consequat. Phasellus ac arcu eu enim sollicitudin interdum eu vitae neque. Sed sapien mauris, tincidunt volutpat quam vitae, ultrices hendrerit sapien. Morbi et dignissim libero. Ut et arcu eu ipsum rhoncus egestas. Aenean pharetra mattis orci, at luctus massa aliquam finibus. cursus a lacus sed tristique. Ut pretium dapibus nunc condimentum tempor. Nunc porttitor convallis justo, eu egestas odio sollicitudin in. Nunc hendrerit ultrices gravida. Morbi faucibus auctor eleifend. Nunc varius lacus ut tortor placerat, et scelerisque nisl semper. Nullam efficitur nulla vitae tellus congue consequat. Phasellus ac arcu eu enim sollicitudin.
Knowledge, Skills & Abilities
Keeping stakeholders informed, engaged, & aligned
Finding the right methods for the problem - qualitative, quantitative, or both
Telling a story, not just reporting the facts
Balancing time constraints & prioritizing for impact
Methods
Interviews
Surveys
Concept testing
Usability testing
Contextual inquiry & ethnography
Personas & journey mapping
Workshops
Card sorting
Tree testing
Diary studies